CALMING THE AGGRESSOR

Aggression Management For Hospital Security
HS602                                    50 Minutes

 APPLICATION: To give hospital Security officers an absolutely CRITICAL training experience through a very detailed presentation on how to de-fuse hostility in the people they will confront.

Hospital security officers frequently are called upon to "handle" aggressive or physically violent patients visitors, and staff. The officer, in light of his/her mission to protect and serve, must be able to respond appropriately to each situation.

When security personnel fail to calm down an agitated or are forced to engage in physical management, the risks of injury and liability for the officer, bystanders and even the aggressor are significantly increased. This video should be a CORNERSTONE in a Hospital's Workplace Violence Prevention Program. It directly addresses many of the elements of OSHA's guidelines publication #3148.

Officers, upon completion of this videotape, should be able to discuss and apply :

    The concept of a de-escalant
     Describe the body language of de-escalation.
     Define distancing and correct stance.
     Describe the impact of breathing on officer and subject conduct.
     Personal Assessment during a confrontation
     Trigger Words
      List the four types of cornering.
      List the signs of impending violence and the aggression triggers.

This is an compressed but in-depth presentation of the internationally recognized materials developed since 1978 by Dr. John F. Moran, Ph.D. CHPA., as lauded by security trainees from around the American Healthcare Scene and especially by Professionals from throughout the US and United Kingdom who have attended his seminars on Aggression Management.