FOCUS ON RESPONSIBILITY

HS404 14 Minutes

 APPLICATION: This video will show exactly what you mean when you tell someone that you expect them to be "RESPONSIBLE".

Security officers are constantly being told to be responsible; that they have great responsibility, that someone is depending upon them. This program goes beyond just telling officers what they have already heard. It specifically addressees and gives examples of responsibility as it relates to confidentiality, on-time performance, enforcement, patrol, documentation and courteous behavior with visitors and fellow employees.

The officer after completing this training should be able to analyze a situation and respond to it by stating what would be a responsible course of action for the officer to undertake.

LOSS PREVENTION IN RECEIVING AND MATERIALS  MANAGEMENT   

HS501 22 Minutes

APPLICATION: To involve Security and Materials Management in the reduction of shrinkage at the Hospital.

When losses due to theft, pilferage, or shrinkage occur in hospitals, two of the major areas to be concerned about are receiving and materials management. Whether the losses are due to employee theft, mismanagement, shipper theft or collusion between several persons, the end result is the same, critical fiscal resources are needlessly being wasted.

This is a "how to" program in which the receiving and materials management departments are examined, assessed and techniques given for reducing losses.

Strategies for security and administration in theft management are presented.

Issues addressed, explained and recommendations made include:

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AN ORIENTATION TO HOSPITAL SAFETY     

HS502                                                          22 Minutes

APPLICATION: This video is designed to be the central component of the initial and on-going safety awareness and orientation training that is required of all Hospitals.

All hospital employees play a part in the safety program at their facility.

An effective SAFETY orientation for ALL NEW EMPLOYEES is not only required by a number of private and governmental agencies, but also is pragmatically the best way to get the most people involved in day-to-day SAFETY issues.

This program addresses all the major safety topics, from falls to fire to Hazmats, but ties each of them to hospital realities and therefore dramatically shows why compliance and participation are SO CRITICAL for ALL employees.

Among the topics addressed are:

	Right to Know
	Body Mechanics
	Storage Issues
	Fire Threats
	Hazard Reporting
	Protective Clothing
	and many more

This videotape assures the Safety Director that all employees (from nursing to environmental services) have been oriented with the SAME detail, consistency and attention to the uniqueness of the hospital setting.

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PHYSICAL AGGRESSION IN THE HOSPITAL    

"RESTRAINTS, RESPONSE AND ISSUES"
HS601                                          21 minutes

 APPLICATION: This videotape is the logical sequel to earlier training materials on AGGRESSION MANAGEMENT in Hospitals. It goes beyond verbal de-escalation and into physical management and control techniques. It should NEVER be used without first training staff to use non-physical, verbal de-escalation strategies.

Communicorp and Dr. John Moran have trained thousands of nurses, physicians, social services staff, psychiatric personnel, police and security officers in "Response and Responsibility"^©, the use of mediation and verbal techniques for the de-escalation of aggression in Healthcare.

NOW, with this program, there is a sequel which directly builds on efforts to de-escalate verbally but which gives nurses, security officers and others , more techniques and information on physical response to violent behavior.

This training program stresses effective take-down and control techniques for use if less invasive procedures have failed.

Specific attention is addressed to:

    The aggression continuum
    Restraint types and options
    Applying restraints without injury to anyone
    Restraint positioning
    Takedown techniques
    Come along techniques
    Attack suppression techniques

Used in conjunction with other Communicorp Aggression Management and De-escalation Programs, this videotape allows the trainer to develop an Aggression Management training system which follows a continuum of response options and techniques, from the most simple verbal effort through complete physical control of the attacker. Any program dealing with Workplace Violence Prevention will be well-served by including this as a major component of a menu of strategies

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CALMING THE AGGRESSOR

Aggression Management For Hospital Security
HS602                                    50 Minutes

 APPLICATION: To give hospital Security officers an absolutely CRITICAL training experience through a very detailed presentation on how to de-fuse hostility in the people they will confront.

Hospital security officers frequently are called upon to "handle" aggressive or physically violent patients visitors, and staff. The officer, in light of his/her mission to protect and serve, must be able to respond appropriately to each situation.

When security personnel fail to calm down an agitated or are forced to engage in physical management, the risks of injury and liability for the officer, bystanders and even the aggressor are significantly increased. This video should be a CORNERSTONE in a Hospital's Workplace Violence Prevention Program. It directly addresses many of the elements of OSHA's guidelines publication #3148.

Officers, upon completion of this videotape, should be able to discuss and apply :

    The concept of a de-escalant
     Describe the body language of de-escalation.
     Define distancing and correct stance.
     Describe the impact of breathing on officer and subject conduct.
     Personal Assessment during a confrontation
     Trigger Words
      List the four types of cornering.
      List the signs of impending violence and the aggression triggers.

This is a compressed but in-depth presentation of the internationally recognized materials developed since 1978 by John F. Moran, Ph.D. CHPA, as lauded by security trainees from around the American Healthcare Scene and especially by Professionals from throughout the US and United Kingdom who have attended his seminars on Aggression Management.

QUALITY SECURITY AND THE JCAHO

OR
"How to use the quality improvement
concept in real life Security programs."
HS604                                                                                      29 Min.

  APPLICATION: This program is designed to explain to officers in practical terms that Quality Improvement is a concept that can work for and in a security operation.

All security personnel should be given an opportunity to participate in the continuous improvement of the security program.

JCAHO , various government, industrial and other regulatory agencies are requiring that Quality Improvement programs be initiated across departments within an organization.

This video program not only explains Quality Improvement to the viewer, but provides the viewer and his or her organization with a complete outline of how to get a Quality Improvement (TQI or CQI) program started within a Security effort.

This video motivates the viewer toward involvement in CQI as a fully vested participant rather than as someone on whom the concept has been imposed. 

HOSPITAL SECURITY & JCAHO    A New Emphasis      

 APPLICATION: This videotape is a complete package designed to be supportive of the Hospital Security Manager as he or she designs a complete JCAHO Compliance Plan for Hospital Security.

The Joint Commission on the Accreditation of Healthcare Organizations  wants to know how your program measures up!

	Have you implemented a formal, hospital-wide security assessment process?
	Do all security staff know the implications of terms like "Sensitive Areas?"
	Are all of your security policies written, up-to-date, on file and being followed?
	Can you hand a surveyor proof of compliance on demand?
	Are you training the right people on the right topics and with the right documentation?

"A New Emphasis" is a complete "cookbook" approach to enhancing the professionalism of your security efforts.

The video is accompanied by 56 pages of support materials, assessments, policies and suggested procedures.

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    AWAY FROM THE OFFICE

Personal Safety For Home Healthcare Staff  

Ver 2.0    '98  OUR MOST POPULAR TRAINING PACKAGE

HS701                                              23 Minutes
1998 Revision Version 2.0

APPLICATION: This video based program serves as the core element of the training owed to all staff who leave the safety of the hospital environment and go into their community to deliver healthcare related services and commodities.

Any healthcare organization that sends its employees into the community to provide services or to bring needed commodities to its customers has a duty under the OSHA 3148 General Duty clause to provide training on topics which respond to perceived risk on the job.

Experience has sadly demonstrated that healthcare professionals going into the community are at risk and have even been killed trying to carry out their assignments.

This program addresses each of  the major risk areas that staff need to be prepared to confront.  Using a logical pyramid based model of preparation, the video offers over 200 suggestions for increasing personal safety without ever becoming itself frightening.

From strategies of preparation, through use of local resources, to elevator behavior and response to dogs, the viewer is constantly given real, practical and easily implemented suggestions for increased personal safety while driving, walking or in the home of the client.

Unique to this program is a pre-test that is designed to get the attention of the trainee and suggest to the learner that the training about to be given presents information that they have not been provided with before.

"Away from the Office" has been hailed by Hospital Security, Professional Crime Prevention Officers and Home Healthcare Administrators as the  " best program of its kind ever offered . "

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