Concentrated Resources Management ^tm

CRM: Read Before Use

The package that your facility has purchased, i.e., Workplace Violence, Concentrated Resources Management ^tm is a complete system that an organization can use to design and implement a high energy, high quality approach to reducing the occurrence of Workplace Violence and the severity of potential incidents.

This is not a simple "band-aid" approach to the problem of Workplace Violence. No one department can realistically apply this model. That is not to say that there isn’t significant value even to an isolated department in this package. The policies, procedures and instruments provided would allow an isolated department to at least develop a high quality short term response to Workplace Violence. We urge you, however, to do your best to avoid this practice. Workplace Violence is confronted and dealt with effectively only when the entire organization commits to doing so.

There are several key issues to be addressed here. First and foremost is the commitment referred to above. On receipt of this package please print all files contained on this diskette, preferably in their .DOC format (Microsoft Word ^tm ). Communicorp unconditionally guarantees the quality of the diskette and will be quick to provide a replacement if it is found defective.

Each file is also provided in a .TXT format for use by those without access to "Word". Using the .txt format will cause you to lose almost all formatting commands and therefore you will invest some serious time making your documents look good.

Communicorp Incorporated can supply hard copies of all documents to act as duplicating masters, if so desired. There is a $29.95 charge for this service and it can be arranged by calling 800-367-9274.

I. COPYRIGHT and SITE LICENSES.

Communicorp Incorporated has since 1984 aggressively defended its copyrights. By purchasing this product, your facility has been given the right to and agrees to the following:

1. Install the diskette onto one or more hard drives at the location (address) of the original purchaser.
2. Modify any of the materials on the diskette to meet the needs of the site. Any modification must result in a document that clearly shows the following copyright notice somewhere in each modified copyrighted document, i.e.

   "Copyright 2000 Communicorp Incorporated

   All Rights Reserved 800-367-9274"

    

3. Under no circumstance may any information on the diskette be placed onto the Internet or any other server where persons at addresses other than that of the original purchaser may access the documents without advanced authorization from Communicorp Incorporated.
4. Without specific written authorization from Communicorp Incorporated, no person may use this program or the copyrighted information on the diskette as part of consulting efforts at any site other than the organization and address where the item was purchased.
5. Under NO CIRCUMSTANCE may the video or the diskette be copied and LENT to or GIVEN to any other person or SITE beyond the single site to which this package was delivered. If a trainer from the original site wishes to train other sites within the purchasers CORPORATE family, additional site license(s) are REQUIRED. A site license will not allow duplication of the video. Communicorp never allows its tapes to be copied. A site license is available from the 800 number above at a nominal fee.
6. This material may be used in professional presentations at gatherings of appropriate professionals. Prior to such a presentation specific informed consent for the single use of the materials must be acquired from Communicorp.
7. This material may be referred to and cited in professional publications as long as normal fair use guidelines under US Copyright law are adhered to, no document, instrument or handout is published in substantially complete form and all uses of this material are cited as authored by John F. Moran, Ph.D. CHPA, Communicorp Incorporated, Lombard, Illinois, Copyright 2000 using APA citation standards.

II. Plan for Use of the Materials

 A recommended strategy for use of this material would be as follows:

1. Print all documents.
2. Review all documents.
3. Watch the video segments in the order that they appear on the tape. Part One is nineteen minutes long and is designed to be shown to every employee in the organization. Part one is followed by 60 seconds of blue screen. Part two is designed to be viewed by supervisors, security, human resources personnel, employee assistance personnel and those eligible to watch part three. Part two is also nineteen minutes long and followed by one minute of blue screen. Note that there are handouts that can be used specifically with parts one and two to reduce the amount of note-taking and act as catalysts for discussion and further activity. IT IS STRONGLY RECOMMENDED THAT NO HANDOUTS BE GIVEN TO VIEWERS UNTIL AFTER THEY HAVE WATCHED THE TAPE. Part three of the video is a message directed toward the purchaser, the executive of the organization and persons selected to lead the Workplace Violence program at the site. Part three is 12 minutes in length.
4. Having reviewed the video and the handout materials, make a presentation to the highest level possible in your organization in order to explain to them the CRM model and the efforts that are going to be required to implement this program.
5. The Executive with responsibility for CRM will then appoint the Workplace Violence Coordinating Team which will in turn appoint the Prevention and Services Team and the Crisis Response Team.

   Membership on these teams are at the pleasure of the site, but obviously Human Resources, Employee Assistance, Security, Safety and other relevant professionals would be logical members.

6. These committees carry out their mandates in terms of policy and procedure development,
   site assessment and development of a Workplace Violence confidential hotline or the equivalent.
7. Once these systems are in place, training for those who should watch only Part Two and Part One (both) is then carried out. Again, this group includes supervisors, line security and safety staff, line human resources staff, and department heads.
8. Having trained the level two group, then sessions need to be scheduled with all employees whereby they will view PART ONE , only, of the video and then spend SUBSTANTIAL time with presenters from the Prevention and Services Team and the Crisis Response Team discussing the commitment of the organization, confidentiality, reporting threats, response to a violent incident, local policies and procedures, etc.
9. Finally, the two key teams carry out their mandate of prevention, service and response. In addition, they gather data about the success of their efforts, review incidents, modify the site’s response systems as needed and then carryout new employee training and annual refresher training of all employees.

CRM is not a simplistic approach to WORKPLACE VIOLENCE. It will require planning, coordination and cooperation. It is a classic opportunity for various professions to interact, support each other and learn the value of each other’s skills.

1. Obtain a commitment from
   
    Recognize that developing structures and systems that 
   

2. Analyze the current status of your 
   

3. From your analysis, develop specific
   
   Develop and publish policies and procedures on "
   
   Develop a .................... plan utilizing input and participation from:
   1.
   2.
   3.
   4.
   

4. Establish a .................. is similar to 
   

5. Review all 
   

6. Conduct a
   
    with off-site resources.
   

7. Identify the source ................................................................................. in the event of a tragedy.

8. Develop............................................................................................................................

Copyright 2000 Communicorp Incorporated All Rights Reserve 800-367-9274